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lizzy L

1 reviews | Active since Nov 2016

29 Nov 2018, 21:46

Bul**** for sitting down!!shame to ****** store manager!!

So i accompany my store manager today to buy shoes at exact in kollonade shopping centre/mall today while we both sitting down on the coach while my manager fits shoes n m deciding whether i should buy right away or pay my account first the store manager of exact says to me "stand up a customer wants to fit in shoes" ..i politely stand up and shockingly ask in setswana "m i not also a customer?" Mind u me...im black,the exact manager is white nd the person shes saying is a customer is white she then responds by pointing at my store manager and says no "he's the customer and not you and if you have a problem stop telling my staff because im standing here and you busy talking to my staff about me". Im honsetly very shocked how she even had to make me stand up while there where boxes of clothes she had put ontop of that couch and she just didnt feel like lifting them up for me to sit down and had the nerve to argue and impress her white folks practising power over me when hilariously im the one who was going to swipe those shoes for my manager since he forget hes card at home..i dont know how you give positions to such bullies but iv never seen some1 even being proud to say "im the manager" and being proud to tell a customer nonsense...poor service exact kollonade practiced by that bitter,bullying ****** in desguise lady she even had the nerve to try and make me feel small infront of her white ppl by asking them "if their alright" my only mistake was asking if im not a customer....i dont entertain ppl who points out such racial things but this was plain ****** because it just doesn't make sense how a so called manager can give a black person so much bitter attitude and not even keep calm but start an argument with a customer when she's the one who was wrong and even continue saying stupid things like "im the manager and you're not a customer" where the hell do u get these kind of ppl?nxl do u evn train them?sounds like she thinks shes running some sphaza shop

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Replies (1)
Exact
Exact's reply03 Dec 2018, 12:26
Official
Good day Lizzy
We are sorry to hear about your experience in one of our stores, and as we pride ourselves on our Customer Service, we have forwarded your complaint to the Area Manager responsible for Exact Kolonade Centre for her to investigate and to liaise directly with you.  The Area Manager will be in touch with you as soon as possible to deal with your complaint.  Thank you.

Kind Regards
The Exact Team