bad sevice
<p>i bought a phone at exact denlyn cash on the 28/03/2016 samsung galaxy core 2 for the amount of 2300 i was assisted by hope makola. after a week the phone kept giving me problems i went to exact denlyn on the 04/04/2015 to take back the phone it was booked in by Thapelo since then i have never received feedback until to day i call them on a weekly basic and go to the branch on a weekly basis and i havent received the phone no one calls me to tell me what is going on if i dont call they wont call an i need my phone </p>
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Replies (3)
Exact's replyOfficial
02 Jun 2016, 09:07Hi Shemaney,
Thanks for bringing this to our attention. We’ve passed your feedback on to the Manager who will contact you directly. We apologise for the frustration.
Thanks,
The Exact team
Best regards,
Exact's reply02 Jun 2016, 09:07
Official
Hi Shemaney,
Thanks for bringing this to our attention. We’ve passed your feedback on to the Manager who will contact you directly. We apologise for the frustration.
Thanks,
The Exact team
Best regards,
's updateReviewer Update
07 Jun 2016, 13:07The manager of exact called on thursday said they will get back to us on monday they never called i called them still no feedback.today i have received a call telling me that i have to pay the courier fees of samsung but they never imformed me that they going to send the phone and that there will be charges so i cant pay it coz i never signed anything for that agreement .they need to replace the cell phone
's update07 Jun 2016, 13:07
Reviewer Update
The manager of exact called on thursday said they will get back to us on monday they never called i called them still no feedback.today i have received a call telling me that i have to pay the courier fees of samsung but they never imformed me that they going to send the phone and that there will be charges so i cant pay it coz i never signed anything for that agreement .they need to replace the cell phone
Exact's replyOfficial
07 Jun 2016, 14:23Hi Shemaney,
Thank you for your feedback, we can imagine you’re feeling very frustrated. We’ve passed your query on to the team for further investigation – they will look into the matter and get in touch with you directly.
Thanks,
The Exact team
Best regards,
Exact's reply07 Jun 2016, 14:23
Official
Hi Shemaney,
Thank you for your feedback, we can imagine you’re feeling very frustrated. We’ve passed your query on to the team for further investigation – they will look into the matter and get in touch with you directly.
Thanks,
The Exact team
Best regards,