MM
Mmapaseka M
1 reviews | Active since Nov 2014
10 Jul 2015, 16:00
BAD SERVICE
On the 8th of July I bought a ladies top at Zeerust Exact when I get home I realise that it does not fit me. I back the following day on the 09th to exchange only to find out that I have lost my receipt but I did buy using my account. The manager told me that he wont help me if I don't produce the receipt. I had to buy another as I needed to wear it. Now I'm sitting with a top I'm not wearing. What kind of a business are they running if they can't assist their customer. Why keep records then don't use them... I'm so annoyed with the service that I got at Zeerust Exact.
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Exact's replyOfficial
13 Jul 2015, 14:47Hello Mjuju,
We have a 30 day exchange policy where all goods must be returned with the original receipt as stated at the back of it. We will however inform the respective operations department for them to assist you.
We have a 30 day exchange policy where all goods must be returned with the original receipt as stated at the back of it. We will however inform the respective operations department for them to assist you.
Exact's reply13 Jul 2015, 14:47
Official
Hello Mjuju,
We have a 30 day exchange policy where all goods must be returned with the original receipt as stated at the back of it. We will however inform the respective operations department for them to assist you.
We have a 30 day exchange policy where all goods must be returned with the original receipt as stated at the back of it. We will however inform the respective operations department for them to assist you.