Bad really bad attitude

I opened my Foschini account about 1 month ago. Today I wanted to buy a few things at exact. I was ask by the lady is this my card. I told yes, she asked are you sure you did not ***** it or closed the account give me your ID. She told me that the card was blocked. She will be calling head office and I need to come with her. After waiting more then 30min I asked my card back and my ID as this was wasting my time. She did not give the card back and I asked again. She was very rude and told me that I was rude. I told her to give my stuff back I will do this on a other day. She did and as I was walking away she was shouting at me saying this is not her fault and that I should not be so rude. I was very insulted by this whole thing. I then went to Foschini and the lady called head office. The card has been blocked and they can not assist me they will call me the next day. I stay 30km out side town... so this mean I need to drive in again? This is a problem on Foschini side and the way I was treated by the exact staff is unacceptable.