Bad quality

I'm honestly at my wits end with Exact and the TFG group. I have never ever in my life, seen such bad quality in my life. I purchased two t-shirt dresses on the 30th October and my husband collected my order on Wednesday after receiving an SMS that my order was ready. Upon putting the navy striped one, I noticed, not one, but THREE holes in my dress in a matter of 2 hours. This is absolutely horrible. When I called TFG’s call centre, I was told that I now need to go to my closest Exact store, which by the way, I am not close to not one, and swap the item (this is why I ordered it online, mainly because I am not close to an Exact) or they can collect the item, and refund me… why not just collect the “bad dress” and drop off a new one!!!! This is SUCH an inconvenience to me honestly!!!!