Bad Customer Service - Exact Westgate

<p>On the 01 October 2016 I bought a Mobicel Hi Pure Gold from your Wesgate Exact store. I continued to use this phone until the 7th of February 2017 when it stopped working. I could not access facebook, whatshapp as it refused to download and kept freezing.</p> <p>On the 11th of Feb I went back to the store to ask for assistance with the phone. I was assisted by a sales person named Litha. He spent +-3hrs trying to figure out what was wrong with the phone. This was a very painful exercise which cost me my time and data. All his efforts failed and he eventually decided to book it in for repairs. I was told that the turnaround time for repairs is 2-4 weeks for the issue to be sorted out.</p> <p>On the 28 Feb I called the store to follow up. I spoke to Michael who told me my phone was still in store and was not sent for repairs as there was missing information on the documents and no record of my cell numbers. I put it on record that all the information is on the copy they gave me . I have resent all the documents ie proof of purchase and the cellphone sales document to the store manager who promised to book the phone in for repairs again. What would have happened if I didn’t follow up?</p> <p>I am very frustrated at the service I received from the store. I must wait again for God knows how long. I don’t think I want anything to do with your store. I do not understand why I must suffer for other peoples incompetency’s for something I bought with my hard earned money. Im very depressed by this. I sent my complain to ********** but still no response.</p>