Bad Customer Service

The service I received at Exact Zevenwatch Mall in Cape Town was sickening, I bought a top/ blouse for my mother there and a dress for myself, However the Top/ blouse did not fit my Mother. So I went back back to the when I was at the Mall for something else and I decided to go in to tell them about the Top and I had lost the sleep. Please take note this was soon after I had bought the Top and asked if I needed to print out my bank statement as proof. The lady whom was the Manager that day said no that would not be a problem however we will not be able to refund you it will be an exchange. I affirmed her that I did not mind going to the bank for the Bank Statement but she said no it’s fine because it’s also a lot off work for them to go and look for the slips in their records. At this Time the Top was by Mother’s, I went and picked it up for the return. I couldn’t do it immediately because we had a funeral. So yesterday I went to do my my groceries so I took the blouse with me. I never thought I would experience such disrespect, I had been a Customer of this Store for many years I have never thought they would loose me as a customer for a R160.00 blouse. The blouse is not even a high value item. When I purchased the Top the girl did not remove the grey thing on the top. Well that is not my fault it’s the incompetence of their employees. My mother said she never noticed because she never tried it on and I only noticed when I was folding it. I am what you call a shopaholic and I have bought clothes, expensive clothes from different name brands both High end end cheap stores like exact but returning an item has never infuriated me like the way I feel right now. You’re service is very low and not customer centric. If I had bought from your likes of Woolworths I would have not have experienced such an event. I had to listen to staff members talking about Theft in the Store implying that I had stole the Top. What is worse the lady talking is the one that was the Cashier on that day and did not do her Job well. I am disgusted with your Store. You should have a sign in the Door that says we must guard your slips with our lives otherwise our money goes down the drain. It is also frustrating that two Managers could agree to something because there was two Managers that day I went in to confirm and the second time there was a another Manager. I wish you could understand that it is not about the Money but about the treatment I received. The blouse I can give to an Aunt in Eastern Cape that is as good as throwing it way because R165.00 will not make any difference in my life. You should learn a thing or two from other big retail outlets about customer service. A return or an exchange should never be a dreadful experience. That is how you keep your clients. And I bet you had I been not black I do not think I would have experiences such hostility.