Bad customer service

I lost my purse, so I had to make a new exact store card. The cashier told me I must wait aside the manager will help me. When the manager came she said asked if I will be buying anything at the store. I told her no, I just want a replacement card. Then she says she will not help me today, I then asked if I want to pay my installment what shoud I do she was like use ur ID. I am so upset that she would not help me because I was not buying from her store. Newcastle exact cbd