Bad Credit Removal
I have been receiving a call from Exact lawyers and been explaining one thing with them, I don't have account with them I closed it last year and now they added me to credit bureau. How can you do that and seems like you just add people without proper check of their accounts in your systems or having system bugs mxim.
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Replies (3)
Exact's replyOfficial
28 Aug 2017, 12:25Good day Lukhanyo
We are sorry to hear about your experience and be assured that we pride ourselves on our customer service. Account issues is a Group function and as such, this matter will fall to The Foschini Group Accounts Department. As such, I have immediately forwarded your complaint to them to deal with and to provide you with feedback as soon as possible. I will ensure that they deal with and liaise directly with you to resolve your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply28 Aug 2017, 12:25
Official
Good day Lukhanyo
We are sorry to hear about your experience and be assured that we pride ourselves on our customer service. Account issues is a Group function and as such, this matter will fall to The Foschini Group Accounts Department. As such, I have immediately forwarded your complaint to them to deal with and to provide you with feedback as soon as possible. I will ensure that they deal with and liaise directly with you to resolve your complaint. Thank you.
Kind Regards
The Exact Team
Best regards,
's updateReviewer Update
07 Sept 2017, 10:00Got another email saying you have handed me to CSS Credoit Solutions Services (Pty) so you cannot help me. how did in the first place take me to credit solutions. Those people are very rude too. very very poor I don't want anything to do with you too.
's update07 Sept 2017, 10:00
Reviewer Update
Got another email saying you have handed me to CSS Credoit Solutions Services (Pty) so you cannot help me. how did in the first place take me to credit solutions. Those people are very rude too. very very poor I don't want anything to do with you too.
Exact's replyOfficial
07 Sept 2017, 11:47Good day Lukhanyo
We are sorry to hear of your experience with The Foschini Group Accounts Department who are handling your Account issue. I am not sure who you have been dealing with in the Accounts Department but I have referred your original complaint and your follow-up complaint to the Accounts Manager to deal with and to liaise with you. Thank you.
Kind Regards
The Exact Team
Best regards,
Exact's reply07 Sept 2017, 11:47
Official
Good day Lukhanyo
We are sorry to hear of your experience with The Foschini Group Accounts Department who are handling your Account issue. I am not sure who you have been dealing with in the Accounts Department but I have referred your original complaint and your follow-up complaint to the Accounts Manager to deal with and to liaise with you. Thank you.
Kind Regards
The Exact Team
Best regards,