Appalling services

I purchased a Samsung J5 on 6 May 2018 with my Foschini account at Protea Glen Mall (Exact store) which was apparently on sale. 2 days after purchasing the phone; the power button as well as the home button were not working ****erally the phone was not responsive when I pressed those two buttons) and I took the phone back to the store on 9 May 2018. I was given a form “Samsung Customer Care Pre-Registration form” with my proof of purchase slip attached to it. I signed the form and told one of the consultants what was happening to the phone. I was then advised to wait for a phone call from the store after TWO WEEKS! Guess what I patiently waited for the call and no one called me. I then went to the store myself on 23 May 2018 to find out what is happening with the phone. I was told to wait to be contacted…. REALLY NOW guys??? If I didn’t need the phone I wouldn’t have bothered myself to buy it in the first place

I pay my account on a monthly basis but the service I receive from you is TERRIBLE. So now what must happen? • All I want to know when am I getting the phone back? or rather what’s going to happen from now on? • How long does your “two weeks waiting period” take cause really I’m left in the dark! It’s not my problem that you sell faulty phones to your customers and take years to have them fixed but it’s my problem that I have to pay my account on a monthly basis!

Till I know when to collect the phone, do not expect any payment from me.