********** TRANSACTIONS

I made a purchase using my VISA CARD on 20th July 2021.

1st, 2nd August 2021 three unauthorized transactions were debited from my account.

I contact Evo Points immediately to find out what happened but unfortunately they shift the blame (no surprises there) and stated that I must contact my bank and have them deal with it.

So, I did. My bank advised that I cancel my card and lodge a complaint to further investigate. Which makes me irate because not only is it a cancelation but I must pay for a new card and forensic investigations..

Evo points issued codes for these transactions even though they claim not to have debited my credit card. How is this possible?

They also claim that electronic payment are "safe and secure" yet authorized fractions occur, how?

Their terms and conditions states "Evopoints takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods".

My account is -R3000.00. The codes have not been redeemed. I have requested for a canceled and my account credited but I am yet to receive any feedback from them.

The situation is frustrating and I will make sure I take this to all possible platforms to make people are aware of this ********** monster.