Worst Experience at Evolve OR Tambo

I am not one to complain, and i had to take some time to calm myself down before setting time aside my busy schedule to write this review My partner had surprised me with a couples Spa evening at this facility on the 30th of Aug 2019 - i must be honest, from arrival, the staff were welcoming and friendly and i came to the conclusion (before i left of cause) to bring my team for a treat since i enjoyed the spa experience My nightmare came after the treatment, i realised when i was getting dressed that my bra was missing. I quickly went to reception, where i met up with a different front desk lady (from original check-in) who told me she was new and didnt know how to assist me. My partner was not impressed and wanted to only settle bill once someone could tell us what's happened to my under-garment because honestly how can underwear go missing in their facility with-in 3hrs of our arrival, especially since it was such a quiet evening... but i wasnt going to let that happen - so, we settled the bill, and were assured that someone must have found it, and maybe put in a lost and found area or laundry room and i will be contacted once someone was available the next day (this was at 7PM on a friday, and of cause people had knocked off). I was so embarrassed because of the type of top i was wearing - which really needed a Bra and i had walked in wearing one but left that facility without. I was understanding because the staff that looked around, and took my details were apologetic and sympathetic - which in turn calmed me down as well. I waited to hear from the facility until i called them the next day around 1PM - Again, no one knew what could've happened, and suddenly it seemed no one cared - however, i was transferred to the laundry room, i found a lady there who asked me to describe my item, and promised to call me back - which she did, But my under-garment wasn't there - which i found very strange.

My worst experience came when i got a call from a lady named Jessica, from the onset of the call, her tone was so off-putting.. as if i went there to want to lose an item of clothing I have been in the hospitality industry, and never in my life can i even imagine myself addressing a customer the way Jessica thought she could address me, especially after LOSING my most beautiful piece of underwear in their facility. At one point i had to ask her not to shout or speak to me in that tone which made me very angry and got me wondering how Evolve Spa treats it's guests? I understand that when you are in business, especially Hospitality ,, i don't care if a client claims to have lost a penny, but you have to be apologetic, have empathy and assure the client you will do your best to locate their item - even if you've given up looking - instead of being rude, arguing with the client and in turn accusing them of being ****** I am very disgusted with the manner that lady handled my issue, and as a woman Jessica, you should know the pride we take in our under-garments - and maybe it's not important to you, but it is to me, and i expect you care instead of defending your staff and accusing your guests of *****ing from me - i was there and after every treatment the Spa was dead quiet - and there was no one using the gym that you tried to convince me was the case and that that someone went to the ladies and stole my bra??? Jessica dear, guests don't ***** from other guests, especially if they don't know who could've been wearing that piece of clothing .. the worst they could do is leave the item where they found it or at best, give it to staff. I am absolutely disappointed in the way you handled this issue - which aggravated me, and like i said - the issue was no longer about losing the item, but the manner in which you guys felt you will not take responsibility, made it my fault, accused your other guests and defending yourselves instead of being apologetic I have been to Mangwanani several times, and i though you were an upgrade, but you are by far my worst experience in my many years of being in the hospitality industry or visiting an establishment.. you didn't care about how embarrassed i could have been walking out without a bra, you didn't care how this could've ruined my other plans going forth into the evening. I am very disappointed, and would NEVER Recommend any of your Spa's based on this experience. You treated me as if i wanted freebies - i didn't ask you for anything, but service, and you failed miserably mam Jessica, you are the face of Evolve, and you have made it as ugly as your attitude