MM
Musa M

1 reviews | Active since Apr 2017

15 Mar 2019, 11:03

Evolution Vape doesn't honor warranty. Disgusting!

Evolution Vape will not honor their warranty.

I purchased a new device end of November 2018. After a 2 weeks of using the device, it started leaking.

I submitted a form online, til today, there's been no feedback.

I took the vape in to Evolution vape Rosebank, and the assistant contacted the area manager, and he was told that maybe my coil is incorrect.

I then purchased a new coil, and was told that if it continues to leak, I should bring it back as it's still within warranty.

After 2 weeks, I sent the assistant a video of my vape leaking again, and he said that he'd get back to me. Of which he didn't.

I took my vape in to Evolution vape Rosebank again this week, a new assistant told me that leaks are normal and are not usually covered by the warranty, which is frustrating because this was not the information I was given the previous time.

He took the vape in for observation over night, and he told me that there's nothing wrong with my vape.

I'm deeply angered because I cannot use this vape due to it leaking all the time, even moreso because upon purchase, I was told that it would not leak.

Legal action should be taken against this company because it appears I am not the only person experiencing this.

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