Delayed order - No communication

I placed an order and paid on 25/05/2020. Your website confirms order takes 24 hours to be processed and there after delivery takes place within 48 to 72 hours. After 24 hours, I followed up on 26/05 via your online chat option. I was informed that all orders placed on 25/05 left the warehouse on 26/05. No explanation could be provided as to why it still showed as "processing" on my order or why no order number is available. I phoned on 27/05 to follow up and was informed by Lebogang that all orders placed on 25/05 in fact only left the warehouse on 27/05. No explanation could be given as to why my order still showed as "processing" and why no communication was given regarding the delay of my order but was advised that there was a back log and all staff had to work through the night to ensure orders left the warehouse. This morning (28/05), still no communication (72 hours after order placed). Sent msg on fb messenger, no feedback, attempted to resolve matter on online chat option, no assistance, phoned number which i phoned 2 days ago, now it only gives a voice prompt asking you to press certain numbers to be transferred to your different stores (none of your stores are trading during lockdown so this is of no help at all). I assume this is because too many complaints came through and you do not want to deal with it. All I want is confirmation as to when my order will be delivered but you are avoiding contact at all costs instead of just dealing with the complaint. If you cannot deliver as promised, rather say so and offer a refund of funds paid 3 days ago already which will allow me to make alternative arrangements but to just ignore us (yes there are multiple complaints on your fb page regarding delayed orders and no communication) is so wrong.