AS
Arnold S
1 reviews | Active since Feb 2014
14 Feb 2025, 09:32
Don't ever use Evolution Frameless Glass
This company, I hired it to come and install a frameless shower. They ask you to pay the full amount before service if the total amount is R15,000 or less for the custom made shower glasses and installation. After 24 hours of installation, I used the shower and found that they didn't seal it properly on the floor as the water was leaking from the floor. I contacted them several times to come and fix the problem, but they don't want to come and fix the problem since they received the full money from the onset.
That lady called Michelle is not to be trusted. She only cares about new business and doesn't care about customer service complaints after receiving full payment.
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Replies (2)
Evolution Frameless Glass's replyOfficial
10 Jul 2025, 09:17Let’s set the record straight.
Your quote was R10,900.91 — not R15,000 as you falsely claimed. You paid a deposit and then the balance, both of which were done voluntarily with full understanding of our payment terms. These terms are clearly stated on our quotes, and you had no issue with them when you placed your order.
We installed your custom frameless shower on 11 February in the morning. Less than 24 hours later — on 12 February at 9:52AM — you messaged me on WhatsApp complaining about a leak. We made it very clear during installation that you should wait at least 24 hours before using the shower so the silicone could fully cure. You ignored that instruction, used the shower too soon, and the silicone washed out, causing the leak. That’s not poor workmanship — that’s the result of not following basic instructions.
On 13 February, we had a phone call where I confirmed that our team would return the next day to fix the issue. On 14 February, I missed two of your early morning messages (7:50 and 8:03), as we are dispatching teams during that time. Despite that, you rushed to post this negative review by 9:32AM — before we even had a chance to arrive at your property.
Still, we came to your home that same morning and re-siliconed the shower at no extra cost. Problem sorted. Three days turnaround from install to repair — and still you are leaving a misleading review months later and refusing to update or remove it.
Also, let’s talk about transparency — the name “Arnold” was never given to us. So I have to ask, did you give us a false name when placing the order, or are you now hiding behind one? Thabo Shaba from Mamelodi East.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
Your quote was R10,900.91 — not R15,000 as you falsely claimed. You paid a deposit and then the balance, both of which were done voluntarily with full understanding of our payment terms. These terms are clearly stated on our quotes, and you had no issue with them when you placed your order.
We installed your custom frameless shower on 11 February in the morning. Less than 24 hours later — on 12 February at 9:52AM — you messaged me on WhatsApp complaining about a leak. We made it very clear during installation that you should wait at least 24 hours before using the shower so the silicone could fully cure. You ignored that instruction, used the shower too soon, and the silicone washed out, causing the leak. That’s not poor workmanship — that’s the result of not following basic instructions.
On 13 February, we had a phone call where I confirmed that our team would return the next day to fix the issue. On 14 February, I missed two of your early morning messages (7:50 and 8:03), as we are dispatching teams during that time. Despite that, you rushed to post this negative review by 9:32AM — before we even had a chance to arrive at your property.
Still, we came to your home that same morning and re-siliconed the shower at no extra cost. Problem sorted. Three days turnaround from install to repair — and still you are leaving a misleading review months later and refusing to update or remove it.
Also, let’s talk about transparency — the name “Arnold” was never given to us. So I have to ask, did you give us a false name when placing the order, or are you now hiding behind one? Thabo Shaba from Mamelodi East.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
Evolution Frameless Glass's reply10 Jul 2025, 09:17
Official
Let’s set the record straight.
Your quote was R10,900.91 — not R15,000 as you falsely claimed. You paid a deposit and then the balance, both of which were done voluntarily with full understanding of our payment terms. These terms are clearly stated on our quotes, and you had no issue with them when you placed your order.
We installed your custom frameless shower on 11 February in the morning. Less than 24 hours later — on 12 February at 9:52AM — you messaged me on WhatsApp complaining about a leak. We made it very clear during installation that you should wait at least 24 hours before using the shower so the silicone could fully cure. You ignored that instruction, used the shower too soon, and the silicone washed out, causing the leak. That’s not poor workmanship — that’s the result of not following basic instructions.
On 13 February, we had a phone call where I confirmed that our team would return the next day to fix the issue. On 14 February, I missed two of your early morning messages (7:50 and 8:03), as we are dispatching teams during that time. Despite that, you rushed to post this negative review by 9:32AM — before we even had a chance to arrive at your property.
Still, we came to your home that same morning and re-siliconed the shower at no extra cost. Problem sorted. Three days turnaround from install to repair — and still you are leaving a misleading review months later and refusing to update or remove it.
Also, let’s talk about transparency — the name “Arnold” was never given to us. So I have to ask, did you give us a false name when placing the order, or are you now hiding behind one? Thabo Shaba from Mamelodi East.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
Your quote was R10,900.91 — not R15,000 as you falsely claimed. You paid a deposit and then the balance, both of which were done voluntarily with full understanding of our payment terms. These terms are clearly stated on our quotes, and you had no issue with them when you placed your order.
We installed your custom frameless shower on 11 February in the morning. Less than 24 hours later — on 12 February at 9:52AM — you messaged me on WhatsApp complaining about a leak. We made it very clear during installation that you should wait at least 24 hours before using the shower so the silicone could fully cure. You ignored that instruction, used the shower too soon, and the silicone washed out, causing the leak. That’s not poor workmanship — that’s the result of not following basic instructions.
On 13 February, we had a phone call where I confirmed that our team would return the next day to fix the issue. On 14 February, I missed two of your early morning messages (7:50 and 8:03), as we are dispatching teams during that time. Despite that, you rushed to post this negative review by 9:32AM — before we even had a chance to arrive at your property.
Still, we came to your home that same morning and re-siliconed the shower at no extra cost. Problem sorted. Three days turnaround from install to repair — and still you are leaving a misleading review months later and refusing to update or remove it.
Also, let’s talk about transparency — the name “Arnold” was never given to us. So I have to ask, did you give us a false name when placing the order, or are you now hiding behind one? Thabo Shaba from Mamelodi East.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
This review is misleading, unfair, and clearly written to damage our reputation. At Evolution Frameless Glass, we take pride in our work and go out of our way to fix issues — even when caused by client error. We stand by the quality of our products and service, and won’t allow false claims to go unanswered.
AS
Arnold S's updateReviewer Update
10 Jul 2025, 17:44You can't even read to understand, I never said that my quote was for R15,000. Go and read my review again when you are calm. You are the one that damaged the reputation of your company by not taking me seriously. You kept on making empty promises you couldn't keep. Even when you failed on your promises, you did not get back to me. I had to contact you again and again to understand what was causing the delay for your people to come and fix the problem. You never bothered because I had already paid you in full and you only wanted to deal with new business that was going to give you new money.
Your after sales service is pathetic. You only sent your people to come and fix the problem after writing about your business on hello peter. You were never going to know that I wrote a review about your business had I not included your email address in my review. That is how I got your attention. You contacted me within 30 minutes of the review being published.
You are very ********* and unprofessional. You are a **** and you will never improve as a business woman with that stinking attitude of yours. You definitely don't deserve the position you are occupying. I guess you got that position because it is a family business. You are still accusing me of using the shower within 24 hours instead of accepting that your people did not initially do a perfect job.
Lastly, stop your nonsense of occasionally calling me on my phone. I have no business with you anymore. Remove my details from your database. If you keep on contacting me, I 'am going to take your call records and open a case against you for harassment.
Your after sales service is pathetic. You only sent your people to come and fix the problem after writing about your business on hello peter. You were never going to know that I wrote a review about your business had I not included your email address in my review. That is how I got your attention. You contacted me within 30 minutes of the review being published.
You are very ********* and unprofessional. You are a **** and you will never improve as a business woman with that stinking attitude of yours. You definitely don't deserve the position you are occupying. I guess you got that position because it is a family business. You are still accusing me of using the shower within 24 hours instead of accepting that your people did not initially do a perfect job.
Lastly, stop your nonsense of occasionally calling me on my phone. I have no business with you anymore. Remove my details from your database. If you keep on contacting me, I 'am going to take your call records and open a case against you for harassment.
AS
Arnold S's update10 Jul 2025, 17:44
Reviewer Update
You can't even read to understand, I never said that my quote was for R15,000. Go and read my review again when you are calm. You are the one that damaged the reputation of your company by not taking me seriously. You kept on making empty promises you couldn't keep. Even when you failed on your promises, you did not get back to me. I had to contact you again and again to understand what was causing the delay for your people to come and fix the problem. You never bothered because I had already paid you in full and you only wanted to deal with new business that was going to give you new money.
Your after sales service is pathetic. You only sent your people to come and fix the problem after writing about your business on hello peter. You were never going to know that I wrote a review about your business had I not included your email address in my review. That is how I got your attention. You contacted me within 30 minutes of the review being published.
You are very ********* and unprofessional. You are a **** and you will never improve as a business woman with that stinking attitude of yours. You definitely don't deserve the position you are occupying. I guess you got that position because it is a family business. You are still accusing me of using the shower within 24 hours instead of accepting that your people did not initially do a perfect job.
Lastly, stop your nonsense of occasionally calling me on my phone. I have no business with you anymore. Remove my details from your database. If you keep on contacting me, I 'am going to take your call records and open a case against you for harassment.
Your after sales service is pathetic. You only sent your people to come and fix the problem after writing about your business on hello peter. You were never going to know that I wrote a review about your business had I not included your email address in my review. That is how I got your attention. You contacted me within 30 minutes of the review being published.
You are very ********* and unprofessional. You are a **** and you will never improve as a business woman with that stinking attitude of yours. You definitely don't deserve the position you are occupying. I guess you got that position because it is a family business. You are still accusing me of using the shower within 24 hours instead of accepting that your people did not initially do a perfect job.
Lastly, stop your nonsense of occasionally calling me on my phone. I have no business with you anymore. Remove my details from your database. If you keep on contacting me, I 'am going to take your call records and open a case against you for harassment.