NM
Nelisa M

1 reviews | Active since Oct 2017

09 Jun 2022, 08:45

WARNING!!!! do not enter into any loan agreement with Real People for any building material. You will never get out even if you want to!!!!

I am a very unhappy traumatised customer. I took building material worth R6500 from Build it Hunters Retreat PE. on 1 5May 2022 Real People deducted R3300 from my bank account the same month which is 27 May 2022. They called meyesterday 8/06/2022 to tell that my settlement figure is R6500!! How can my balance stay the same whereas they deducted half of their debt????? where is my payment?? why are they refusing to send me a statement?? What sort of Financial Institution is this? Whereby they deduct and not reconcile the payments that they receive from customers? What percentage is their interest? that i throws you back where you started? with no payments being credited to your account??? We should all send an awereness to only deal with established well known big 5 banking institutions!! I desperately need to pay these people off, so that i never ever have to deal with them in the future. If i have to put in my lawyers into this i will certainly do that. I will not wait for them to debit my bank account again. PLEASE SEND ME MY STATEMENT AND A LETTER OF SETTLEMENT SO I CAN SETTLE THIS AND MOVE ON FROM THIS TRAUMATIC EXPERIENCE. The call agent i spoke to couldnt even show me how she got to the absurd settlement figure. Just by 1month of being your customer feels like a year!!

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Replies (4)
NM
Nelisa M's update09 Jun 2022, 14:31
Reviewer Update
I have now printed myself my updated statement from Real People website. To my suprise... The have charged me interest based on R84500 which i didnt take. They mistakenly allocated R84500 and they acknowledged that its their mistake, The recording of my telephone conversation cleared this that i dont want R84500. But now my balance that i owe is based on interest that was levied on 84500 instead of R6500. Can the ombudsman help us innocent customers??
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Evolution Finance
Evolution Finance's reply09 Jun 2022, 16:50
Official
 
Thank you for your complaint, we will proceed to investigate and will provide you with feedback. 

Kind regards 
Real People 
Evolution Finance
Evolution Finance's reply01 Jul 2022, 11:26
Official
Thank you for affording us the opportunity to investigate your complaint.

We trust that we have addressed your service delivery concerns .

In light of the above we have proceeded to close your query.

Kind regards 
Real People 
NM
Nelisa M's update16 Aug 2022, 14:53
Reviewer Update
Thank you, my case is now sorted.