Rude, unhelpful and poor communication from Real People (Estelle Boy)

I contacted real people assurance services and I asked Estelle Boy a query of how long does it take for a claim to be paid out. However, she never responded. When I asked her for the third time and told her I had asked this question twice already she ignored me and wrote off everything I said and just told her colleague to just check the ID.

Additionally, my uncle passed away on the 3rd of October 2020 and his ID document is damaged thus we had to go to the department of home affairs and we where provided with an abridged birth certificate now it seems as if she doesn’t want to assist us due to that. I mean Sanlam paid based on the same documents and there’s nothing else we can do from our side.