******* system, *********** staff

I have paid a lumpsum back into their account in April and asked for a recalculation of my installment. It took 5 months for them to come back to me with a new installment also telling me that i had arrears of R7000.00. I have since asked that they re-look into this matter and to date I haven’t received feedback. I have decided to take this matter to the ombudsman for resolution because my credit profile is messed up because of a stupid query that could’ve been resolved a long time ago