Refusing feedback & Closing of paid up accounts

<p>This will be directed at both Real People & Shapiro Shaik Defries (SSD) seeming each company is making use of different account numbers and neither are supplying any feedback whatsoever.</p> <p>On 11 December 2014, Real People sent out one of their representatives to my working place where they offered me a settlement amount for all my current loan accounts. This representative made a phone call during this time to their financial manager and confirmed the amount of discount in order to back the settlement amount of R13500.00 on all accounts together. Payment was made on that very same day as per their request seeming this was a once off offer and for that day only. I have asked them for a settlement letter from Real People to confirm payment and that my accounts will now be closed to where this representative explained that they will mail this to me. I have sent several emails to Real People requesting the settlement letter and received neither response nor feedback whatsoever. During this time, Shapiro Shaik Defries & Associates also sent me continues requests to pay my accounts and stated that my accounts was in arears to which I forwarded them my proof of payments on each occasion and still received no response from both Real People nor Shapiro Shaik Defries & Associates to confirm payment on my accounts. Several emails was sent to SSD in regards to this issue where every time that proof was sent to them things would all of a sudden die down with no response up until a new agent from SSD sends me a new request for payment resulting in the exact same procedure over again and no feedback. These accounts are still showing as unpaid and in arears on my ITC report even though payment was made as per their request but still additional interest fees are being added to my accounts on a monthly basis resulting in higher amounts being listed on my ITC report, even though these accounts have been or should have been closed on 11/12/14. This is now an ongoing battle for 2 years & 7 months after payment was made where neither one of these two parties came back to me on my request for the settlement letter nor to confirm on the payments made on 11/12/14. An agreement needs to be honoured even though this was a verbal agreement at the time when Real People explained that this offer was for one day only to settle all accounts. I think this is poor service from a company of this size and would expect much more and better service in a situation like this. Account numbers: ********** ; ********** ; ********** ; ********** . Account Number ********** was recently updated by My TransUnion, I thank them for that. I'm not sure if this entire thing is because of a miscommunication issue between Real People & SSD and with the above explained Request for this issue to be resolved, my ITC status updated showing that my accounts is paid in full & closed. </p>