REAL PEOPLE HOME IMPROVEMENT FINANCE - POOR SERVICE, CARELESS SUPERVISORS WITH BAD ATTITUDE NOT EXEMPLARY TO THEIR JUNIOR STAFF, POOR CUSTOMER SERVICE.

I SETTLED MY HOME IMPROVEMENT LOAN ON FRIDAY 13/04/2018. AND ON THE MONDAY 16/04/2018 I WAS INFORMED BY MY CREDITOR THAT THEY SETTLED THE SAME ACCOUNT ON THAT DAY.

I CALLED REAL PEOPLE OFFICES TO REQUEST FOR A REFUND OF R16415.83 WHICH THEY SAID THEY CAN'T ASSIST ME BECAUSE THE MONEY TAKES 3 WORKING DAYS TO APPEAR ON THEIR SYSTEM .

I CALLED THEM AGAIN ON FRIDAY THE 20/04/2018 WHERE I WAS ASKED TO FAX THE PROOF OF PAYMENT WHICH I DID AND EVEN EMAILED IT TO THEM, THEY CONFIRMED THAT THEY RECEIVED THE DOCUMENT AND THE SUPERVISOR AUTHORIZED THE PAYMENT AND THAT I SHOULD WAIT FOR 2-7 DAYS FOR THE MONEY TO BE PAID INTO MY BANK ACCOUNT.

I CALLED AGAIN ON THE 04/05/2018 TO INQUIRE ABOUT THE STATUS OF MY REFUND BECAUSE I DID NOT RECEIVE ANY MONEY IN MY ACCOUNT AS THEY PROMISED, I REQUESTED TO SPEAK TO A SUPERVISOR - MR CARLO ANDRIANSE WHO TOLD ME THAT HIS MANAGER WAS ON LEAVE FOR THE PAST WEEKS WHICH WAS THE CAUSE OF THE DELAY, HE PROMISED TO HAVE RESOLVED THE PROBLEM AND ADVISED ME TO EXPECT THE MONEY THE FOLLOWING DAY OR MONDAY AND I WAITED.

I CALLED IN OVER AND OVER AGAIN AND I WAS TOLD THE REFUND IS STILL IN PROGRESS. YESTERDAY THE 10/05/2018 I CALLED THEM AGAIN I WAS TOLD THAT THE SUPERVISOR WHO AUTHORIZED THE PAYMENT USED THE WRONG CODE FOR THE PAYMENT AND THEY HAD TO MAKE A NEW REFUND REQUEST WHICH THEY PROMISED THE MONEY TO BE PAID IN ON MONDAY 14/05/2018.

I AM VERY ****ED OFF BY THEIR POOR SERVICE FIRST OF ALL I HAD TO WAIT FOR THE WHOLE WEEK FOR THE MONEY TO REFLECT ON THEIR SYSTEM AND EVERY TIME I SPOKE TO THE STAFF THEY CAME WITH DIFFERENT STORIES. THE THINGS WHICH I NEED TO DO WITH THAT MONEY ARE NOW ON HOLD AND THE WORST PART IS I HAD TO DEAL WITH MANAGERS THAT ARE SO FULL OF THEMSELVES AND CARE LESS ABOUT THEIR CLIENTS.