1 reviews | Active since Sept 2010

09 Sept 2016, 21:41

Poor service/ unprofessionalism

<p>On the 1st September, Real People Bank smsed requesting me to forward my retrenchment letter or UI-19 form to the following email; ********** ********** 234. Again I received notification from Real People highlighting that my documents have not been received, on the 8th September. I did email the documents but yet no confirmation. I also called to be updated but the service I received was unprofessional. </p> <p>My Real People account: ********** </p> <p>ID number: ********** 432082</p> <p>Mobile: ********** 281</p> <p>Email: ********** <p> </p> <p>Hope my letter will receive a kind consideration it deserves.</p>

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Replies (2)
Evolution Finance
Evolution Finance's reply12 Sept 2016, 11:41
Official
Thank you for your complaint, we will proceed to investigate same and will provide you with feedback soonest. Kind Regards Cherise Tyson Tel: *** Email: ***

Evolution Finance
Evolution Finance's reply24 Oct 2016, 12:33
Official
Thank you for affording us the opportunity to investigate your complaint. We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 24 October 2016. In light of the above we have proceeded to close your query. Kind Regards Cherise Tyson Tel: *** Email: ***