pathetic service

My mother took out a contract with real people in 2012 where she received a nokia asha 306 and I was using the phone. We never missed a payment. I lost the phone in November 2014 and reported it to the company and my mother requested that the phone and sim be blocked to which the agent attending to her at the time confirmed that it was blocked, only to find out on the 26th of January 2015 that it still hasn't been blocked?? To top it all she was never notified that they were closing down n moving to Johannesburg and now they request more money to send us a sim we might have problems with in the future? How pathetic! We spending a lot on **** to get more **** service in exchange! Your agents are rude and not trained at all in customer service! When my mom threatened to go public with the company, the idiot who attended to her dropped the call in her ear! How polite and the cherry?? They email letters to take to mtn for a swop when THEY know mtn cannot access the real people system they are not a part of mtn they only bought contracts from mtn.. So on grounds of the idiot who dropped the call, we will go public and u can count on the contract being cancelled!