Not reasonable

As a consumer I took out a loan with rel people in 2014, I had hard time paying it back, even though the loan is 6years old, never received any section 129 or legal letter from them the loan is still active on my profile as it's not declared prescribed.

I made an arrangement to pay 6750 for 4 months and as I want to settle my loan I called Rel people to tell them I'm going through financial difficulties as my dad passed away in December and I would like to reinstate the arrangement to start in Jan till Apr 2020.

Rwal people is refusing to provide me the discount they offered me initially and claim I need to pay the whole 27 000 in 2months how?.

They tell you as a consumer you have the right to a prescribed debt, discount if a loan has been open for 6 years and I understand I acknowledged the loan and I'm willing to pay it back but the amount needs to be reasonable and fair.

I will not pay back 44 000 for a old loan and I need someone who is able to assist me to call as I've been calling requesting assistance and no one is willing to help me out.