No response and/or Feedback

I have been a client of the Real People Family-Provider Plan for almost 5 years now.<br> A few years back, I then requested some updates on the policy and left it at that, assuming that all was in order.This year however, out of curiosity, I thought that I would just follow-up to ascertain whether everything was still in order with the policy.I discovered, to my dismay, that this was not the case.I was than advised by a Claims-Handler, that I should channel all queries pertaining to my policy through them, in order for proper records to be kept regarding the developments on the policy.However after enquiring about the status of my matter, by means of numerous e-mails and also an innumerate amount of phone calls I'm still waiting for a response from REAL PEOPLE regarding my policy.I'm concerned, because GOD forbid that we get to claim-stage, then only to find that my policy is in serious shambles, which might be conveniently repudiated in their favour.I've been paying my premiums religiously in all this time, but I'm so appalled by the bad service I received from them thus far.I feel I have no other alternative to bring this unsatisfactory conduct to the management's attention.