Malfunctionig Cell Phone and Poor Service

I am writing this mail fuming and very disappointed. In March 2015 I called your organisation because the Nokia 625 phone that I have from you went blank, I could not make or pick up incoming calls. it was then collected from me after a week of reporting it. I stayed for a month without a phone, because I only received it back on the 24 April.<br> It has now been 11 days of having the phone and GUESS WHAT? it is BLANK AGAIN.<br> I cannot carry on like this, first of all this is affecting me both personally and business wise. I find myself being unreliable because of this phone. This is such an inconvenience for me and so unprofessional.<br> Can you please arrange your guys to come fetch this phone, And I need a new phone urgently. I cannot go on for another month without a phone. I called your call centre. I spoke to Randy who did not even want to give me his last name.<br> I am not happy with his service / communication either,Please listen to his conversation with me.<br> I will need to go buy a phone to put my sim card, it means now today I will not be reachable.<br> Infact I want to cancel my contract with Real People with immediate effect. Please advise the way forward.