INCORRECT BILLING

last year Sep i called on behalf of my father regarding his account with real people. i was told the account is left with 3 months to pay which is Oct, Nov, Dec 2015. firstly the debit orders do not go off on the agreed date of the 1st of every month. the debit that was supposed to go through in Dec the 31st as per the statement issued to us but only went through now in Feb 2016. i spoke to their call agent a very rude guy by the name of Afikile who cannot explain or answer what has been asked but just argue with a client over the phone (09/02/2016). he told me Suphumeza is his supervisor who was busy in meeting and when i asked for his surname he said they not give Surname and reference number for a call but the calls are recorded.lol<br> Eventually when i pushed for a refence(***8) he gave it to me, not sure that's the correct reference number.<br> i have with me a statement that was send to me from Oct reflecting the last 3 months, October which has been paid, Nov which was not taken on the agreed date even though there money waiting to be debit in the account, December same thing and worse, they only debited in Feb 2016. why because there was money in the account since Dec 31st?