Evolution finance and builders

This company did not make any arrangements to put through debit order before the agreed date ...I called them demanding refund they r also telling me rbt 7days at least ...why the *** must a customer wait for such a long term for his own money because of mistakes made by dam companies noooor thy must change that option to emmidiate refund to hell with that yesssss ...you take my money without my permission then I must wait it's nonsense maaaan