DO NOT TRY AND SETTLE YOUR ACCOUNT

I DID NOT EVEN KNOW I HAD AN OUTSTANDING AMOUNT WITH REAL PEOPLE UNTIL I TRIED TO OPEN AN ACCOUNT. I IMMEDIATELY PHONE THEM IN ORDER TO SETTLE THIS AND AS SOON AS I RECEIVED THE LETTER WITH THE SETTLEMENT AMOUNT I IMMEDIATELY PAID IT. THIS WAS ON THE 17TH OF SEPTEMBER 2015. IT IS NOW THE 23RD AFTER PHONING EVERY SINGLE DAY THE INFORM ME THEY CAN NOT PROVIDE ME WITH A SETTLEMENT LETTER AND NOW IT IS MY PROBLEM. RANDY DID NOT CARE AT ALL ABOUT ANYTHING EXCEPT HIMSELF! EVERYDAY WE PHONE THEM AND EVERY DAY THEY TELL US TOMORROW. THIS IS REALLY PATHETIC!!