Can't provide proof of payment arrangement/contrac

This is quite a big issue for me, referring to the credit amnesty I got the impression that it was brought into play to give people who are making an effort to settle their debts a fair chance to recover financially. I had to go to my bank on the 30th of April to query a debit order - I could not recall what it was for, and I noticed that the amount has increased from R350 to R385 per month, without me giving permission for a change in debit order amount. I was informed that it was a debit order raised by \Real People"- a company that didn't sound fami**** to me at that stage. I called the customer care centre and they confirmed that it was payment for a Standard Bank Blue Bean Credit Card and that I made the payment arrangements in 2012. I ask for confirmation of the following information and they refuse to supply it: Credit card number of Standard Bank account (Standard bank could not supply it??)"