Call dated 11 December 2015 to settle loan

Good day<br> <br> I am really frustrated at this stage as my request to settle my account are ignored or misunderstood.<br> I called on the 11th of December and I was advised my loan could be settled in 2 months.<br> I agreed that the R2750 be deducted on December the 18 and the final amount be deducted on 23 January 2016.<br> <br> I instead keep getting an sms that advises that there is an additional debit order loaded.<br> <br> Right now the *120*1108 self-service advises that R4000 is required to settle my account.<br> <br> Kindly assist as this is now frustrating me.<br> <br> Kind regards<br> <br> NS Shabangu<br>