KM
Kevin M
1 reviews | Active since Jan 2011
25 Oct 2018, 11:35
Never Again
Purchased an item that was Faulty, when returning it, Evobikes said it was not. I asked for a refund and as they say the item is not faulty they would charge me 10% handling fee which I would have taken so I can just move on.
Evobikes convinced me to have it sent to the manufacturer to test and that it would not take long to which I agreed. It is now a week later with not a word from them, it has been up to me to do the following up. They still have no answers so just going to take the refund as there is no knowing how long they will take.
Would caution against purchasing online from this store, if there is an issue it gets messy. Also, check other stores, there are many that do not have a 10% return policy.
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Kevin M's updateReviewer Update
02 Nov 2018, 14:47They have refunded me, would have preferred it be without there 10% handling fee, not many stores still practice this. My real issue is with there supplier, Cape Cycle Systems and Park Tools, saying the item was working while I did not find it to be.
KM
Kevin M's update02 Nov 2018, 14:47
Reviewer Update
They have refunded me, would have preferred it be without there 10% handling fee, not many stores still practice this. My real issue is with there supplier, Cape Cycle Systems and Park Tools, saying the item was working while I did not find it to be.