Unsatisfactory Service and Order Fulfillment Issues

I never intended to write this review as I have always had a positive experience with your company. However, the service I have received this year has been extremely disappointing.

After experiencing storm damage, I sent my personal computers to Evetech for an assessment for insurance purposes. I was informed that the process would take up to 4 days, but it took over two weeks for me to receive an update. When the machines were returned, the exteriors of the cases were damaged, and some *****s were missing.

After receiving my insurance payout, I placed an order to replace my machines on the 10th of December. However, the order was only processed on the 13th of December, despite my prompt payment. I was promised delivery on the 17th of December, but I was later informed that some parts were no longer in stock, meaning the order could not be delivered as promised.

I find this situation extremely frustrating. Since I paid for the full order and all parts were in stock at the time of my payment, I believe the order should have been fulfilled as agreed. The delay in processing my order—four days after payment—has resulted in further inconvenience.

To make matters worse, Evetech has now requested that I either remove the out-of-stock items or receive a credit note instead of the missing parts. Given that the delay and out-of-stock items are due to your company's fault, I believe that the missing components should be replaced with the next best available alternatives at no additional cost to me.

I expect a fair resolution, with Evetech covering any extra charges for these substitutions. I hope to see this matter addressed promptly and to restore my confidence in your services.