The worst customer service turn around on a warranty claim

Great service to purchase a laptop, terrible customer service for any warranty claim. They state 7 working days to get to service centre but do not openly state it takes up to 21 days thereafter to actually do the repair. A faulty charging port, spare arrived and was also faulty and then I get told 6 weeks to turn this around is their standard terms. For a person using for business or varsity or school , how are you supposed to do anything without your laptop for 6 weeks, the entire first semester. Absolutely appalling, so you must go buy a back up laptop to cover for their terrible turnaround on customer service or go to an independent to repair it in a few days and lose your warranty, on a laptop that cost upwards of 30k. Don’t be caught