Terrible courier service used

I ordered a parcel from Evetech on 01/12/2022 and it was unfortunately sent out using Rhenus Express. 01/12 = Items ordered and paid for immediately 02/12 = Evetech acknowledged the proof of payment 03/12 = Parcel details captured. 05/12 = Parcel arrived at the Joburg facility. 06/12 = Parcel loaded for delivery. When I phoned to inquire about an ETA I was transferred to Operations, where the phone just rang on end. I called back and was transferred to Customer Services, who advised me that "delivery will probably take 2-3 days because it was a budget service".

I can drive to the facility in 30mins and it would cost me less petrol money than what I paid to get a "budget service" and wait a week for a delivery that's from Pretoria to Johannesburg. I can order items from Cape Town and Durban for less money and it arrives the next day.

If I knew it would take this long with this particular "courier" I wouldn't have ordered the items. Evetech also needs to be more transparent with their "services" that you pay for and advise you that they only opt for "budget service deliveries" that takes weeks to complete.

Very disappointed and I won't be using the services of either company in the future.