Terrible coordination/customer care

Today marks ONE MONTH of terrible service.

My brother ordered a gaming chair a month ago, and then later received his shipment - which contained the incorrect gaming chair. After receipt he notified evetech and was told to have the chair ready for collection. (The courier pitched up at our house a few days later... unannounced of course - no date or time was communicated through from evetech)

Then he could get his actual chair, as it was out of stock.

Then, Evetech promised him a bit of extra credit and he could order Hz moniter. A few days later, they also did not have this monitor in stock. He then requested a refund.

And here we are again - waiting on Evetech to pay his money back. Of course - only disappointment and apologies all the way. I know it's lockdown and all - but we are struggling as well. We need the large sum of money to be paid back ASAP.