Snarky and slow customer service

<p>I ordered a laptop a couple of weeks ago. When it arrived, we opened it up and discovered that it was the wrong one - exactly the same as the one I clicked on except for the graphics card. Emailed Evetech, got "this is your receipt" - which, yep, the receipt I got was for the wrong laptop; my bad for not checking more than the computer name, processor speed, and price. Asked if there was anything we could do. Heard nothing. Asked again. Heard nothing. Asked again - by this point it was a week later - and got an email saying "If you'd contacted us within seven days we'd have been able to do something". I told them I emailed two days after it was delivered - and that they were the ones that were slow getting back to me, got a response of "Oh we meant 7 days after purchase, then we could have done something". I pointed out that it was less than seven days after purchase when I emailed. THEN I got "Oh we meant you needed to contact us before you opened it". It took a hell of a lot of emails before the staff even acknowledged what I'd said in my first email, and then they were flat-out snarky about it. Long story short, they took ages to get back to me and I am now stuck with a sub-par graphics card on an expensive laptop. Not cool.</p> <p> </p> <p>The delivery was quick though, so as long as nothing goes wrong you're probably fine.</p>