Poor customer care

After several physical consultations and various items purchased I travelled to centurion from Jhb several times. I experienced massive problems in returning goods and receiving my refund. Sales is happy to take your money.

I returned an item I didn't use a single day. I was awarded a response that the product I returned was damaged. I was asked, "how do I want to proceed?" To make the process easy, I would take my money back for the remaining items returned. I asked for the 'damaged' product back.

The refund process was extensive. With various emails back and forth. My overall experience as far as customer care is concerned was not good.

They have different departments for each process and each one works in isolation. From sales, to support-refund I and another to submit the product to have it returned. These were all different people.