Please be warned that cheaper deals comes with a price... slow delivery and little willingness to support customers after sales.

I bought a Ryzen 7 upgrade kit on 2 December, which delivered via courier on 6 December. Assembled the PC and the PC does not POST due to the motherboard requiring a BIOS update. I logged a return query on 9 Dec, and Evetech is requiring me to send the motherboard back for them to process the BIOS update, and then send it back. I have asked for a replacement motherboard to be delivered and I will return the old one to them, which Evetech says they cannot accept. I have asked multiple times for an overnight courier pickup and return as I needed the PC working by 13 Dec. Evetech indicated that they arranged courier pickup for afternoon of 11 Dec. On the afternoon of 12 December there is still no courier pickup. I have asked for follow-up to ensure that I receive a working component by 13 Dec, only to be met with general apologies and indications that they cannot send any parts out nor do they do overnight couriers.

Given this lack of aftersale service, I dread having to deal with any future issues with these components so I have decided to return the parts and requested a refund. The customer service team let me know that this is fine, and they will cancel the courier. When I asked how they want me to return the upgrade kit then, they said they will send the courier.

Please be warned that cheaper deals comes with a price... slow delivery and little willingness to support customers after sales.