1 reviews | Active since Mar 2009
Pathetic service!!!
I bought a 2kva UPS from on 9 October 2021. From the start it did not work as promised. I then only connected my wi-fi AP to it and at the beginning of March 2022 it only lasted around 30 minutes. I then logged a ticket with their support and they send a courier company to come and pick it up. On the 15th of March 2022 they e-mailed me and said that they are sending it back to the service centre to check it and it could take 7 to 21 working days. On the 11th of April I asked for feedback and was told they would get back to me. On the 20th April 2022 I was sent an invoice to replace the batteries as they only had a 6 month warranty, REALLY!!!! You had the UPS since 15 March and 6 months was only on the 9th April. YOU HAD IT BEFORE THE 6 MONTHS EXPIRED. I sent them all the information again on 20 April and since today did not get any feed back. How pathetic can a company be?
We have spoken to the suppliers, they accept the warranty claim so the battery will be replaced free of charge. The suppliers will let us know when the battery has been replaced, once the replacement is done we will collect the unit. We will be sure to let you know when we can get the unit back to you, Thank you for your patience in the matter. We hope you have a great day further and apologize for the inconvenience.
We have spoken to the suppliers, they accept the warranty claim so the battery will be replaced free of charge. The suppliers will let us know when the battery has been replaced, once the replacement is done we will collect the unit. We will be sure to let you know when we can get the unit back to you, Thank you for your patience in the matter. We hope you have a great day further and apologize for the inconvenience.