Ordered a "Upgrade Kit" with them. Promised numerous times of delivery nothing.

Ordered a "Upgrade Kit" with them. Promised numerous times of delivery nothing. Can't even get a simple answer from the GM or store. Asked to speak to directors or get an answer from their supplier. Still nothing. This is the worst customer service. Last time i order from Evetech or recommend anyone to the store. Including the unhelpful staff whenever you call.