No service!!!

I spoke to Ulrich on the 1st of March 2021 requesting assistance on buying a laptop for my daughter. I did not get the invoice as promised, should have then already went with another service provider. Emailed him on the 2nd of March 2021. Paid the invoice on the same day. He advised me that it will not be a problem to get the laptop delivered to my office on the 10th of March 2021. This did not happen. Phoned him on the 11th in the morning, promised to phone me back. Again phoned him in the afternoon, again promised to phone me back, the latest 15h30. This morning I tried to phone him after I got a message from their courier company, Aramex that the laptop is out for delivery, but I must allow 2-3 days for delivery!!!. I was suppose to deliver the laptop to my daughter this weekend. Order number 581356. When I now tried to phone him again, getting a message cannot assist, high call volume and then the call is dropped!!! This happened to me on numerous occasions. I cannot even complain about bad service, their is no service being provided. This is ridiculous!!! I will never make use of their services again.