FA
Faried A

1 reviews | Active since Feb 2013

29 Jul 2024, 22:57

No honor in client satisfaction/Poor services

I am currently being blocked to log another RMA against my Invoice number EVE***.

I am still unsatisfied with my purchase and the upgrade kit with the newly purchased GPU and still not working.

See attached video file link proofing that the problem still persists. https://www.dropbox.com/scl/fi/1o43t0sshw79ihdhkaheu/***.mp4?rlkey=xis5uze9k4wi9o2rawm594ejt&st=gsou5tx2&dl=0

Below are the RMA tickets that I logged: ERMA054230 ERMA053941 ERMA052747 ERMA051270

Thu, Apr 18, 9:30 AM - Contradict the feedback provided on Jul 16, 2024, 9:12 AM I hope this email finds you well. We have tested the unit and the motherboard works fine with any GPU connected. We tried 3 units and they all worked fine and optimally. Kindly advise if we can have the unit shipped back to you.

Thu, Apr 18, 2:39 PM Ask for screenshots on nothing provided.

Fri, May 3, 3:47 PM Again the devices was tested and I even provided screenshots/pictures

Jul 5, 2024, 12:17 PM - I purchased the hardware below and was given an alternative see Jul 16, 2024, 9:12 AM. I enquired from Christo if I purchase additional ASRock Intel Arc A580 Challenger 8GB OC Graphics card

Jul 11, 2024, 2:53 PM Again requested to prove if the upgrade kit is working with the newly purchased GPU. Still no screenshots.

Jul 16, 2024, 9:12 AM - Contradict the feedback provided on Thu, Apr 18, 9:30 AM We have tested the new GPU A580 and the unit seems to be incompatible with your system. Would you be able to consider the https://www.evetech.co.za/palit-geforce-rtx-3050-stormx-6gb-graphics-card/best-deal/19983.aspx instead then I will have the difference credited and the 3050 should work perfectly.

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