Horrible business. How do they stay open?

What a absolutely horrible company. I order a gaming laptop and the cpu just constantly overheats. Before you can get a refund you have to use a stupid repair center called ensure services which is so slow that I could have just done it myself. I was sitting for 2 months without a pc because cant do anything without a credit claim. Few months past i decide to give them another try.. bought a new fully stock pc from them. The day it arrives the cpu cooler was loose and scratched up the entire inside of the box. The gpu clip that holds the gpu to the pci slot is broken off so i dont even get to use the pc without the screen going black. Busy getting a refund now and they take so long to give a refund. Really slow company. Rather pay a bit extra and buy from any other company please