Horrible aftersale service - Would not recommend to anyone

We bought a Dell-xps-17``-9730-13th-gen-core-i9 laptop from Evetech on 3 September for R71 000.00. Within a week of receiving the laptop (19 Sep) it started giving error messages that the Hard Drive is not installed. They arranged courier pick up for an assessment on 23 September. On 26 September they confirmed that the SSD is faulty and needed to replace it. They didn't have any 4TB SSD's in stock, so they suggested installation of 2 x 2TB SSD's and ensured that it will not affect the performance of the device at all (knowing very well that the laptop is used for drafting and design programs). They also confirmed that they have done extensive tests on the new SSD's and that it will not cause problems.

Within a month after receiving the laptop again the laptop started giving error messages that it is overheating within a few minutes of switching it on. After a long process to book it in for assessment and requesting a refund several times they have picked up the laptop for assessment on 11 December. It seems like the SSD is giving problems and needs to be replaced AGAIN.

They are refusing to assist with a refund or replacement of the laptop and claims that it is not their responsibility, but Dell's responsibility to refund (even though we have only dealt with them this whole time).

We have now approached a legal firm to assist us in receiving a refund.

The service was great when we wanted to buy the product, but now that the product is giving problems there is no attempt to assist with a refund. I would not recommend anyone to use their company.