Horrible after sales service

I'd heard so many good things about Evetech. So when I eventually had the money to buy myself a decent gaming laptop, I opted for them. Good sales service, but that's where it ended.

The machine in question was supposed to have a 3.5+ hour battery when gaming (about 6 hours when normal PC usage). I received the machine on Friday 7 July. After using it over the weekend and barely making it 1 hour on battery playing Fortnite with my kids, I contacted Evetech. They said I would need to have the machine collected and it would most likely be completely replaced given it was not even a week old.

They were meant to collect it on Thursday 13 July. After emailing and holding on a call unsuccessfully to speak to them, the machine didn't get fetched.

I called them on the Friday as I wasn't going to be available that day to have the machine fetched. They assured me it would be fetched on the Monday (17 July) and be escalated to have a replacement with me by Friday 21 July.

Week, the laptop was collected on Monday but today (20 July) I get an email after 15:00 stating my machine has been received and is now in a testing queue. 3 days after being collected, they haven't even started to test it?!

So in other words, I saved up my money to buy myself shocking after sales service.

I'm horribly disappointed!