Faulty Laptop fan - Slow replacment

Hi I hope this finds you before you make the same mistake I have. Granted I am now at a point where I'm angry, but will try keep this to the facts.

Purchased a new Work / Gaming laptop in September 2020 (R30K) after doing extensive research on the best value for money laptop for gaming. The HP Omen came out on top with great reviews on cooling. - That was my focus as my previous laptop had cooling issues. The device has a three year onsite warranty very important!

First year covered by HP direct - After the fist year they don't just say talk to the place you got it from... sorry we cannot help you... was a little shocked by that!

Second year after reporting this device faulty on the 8th of December 2021 the faulty fan has still not been replaced.

Really don't care who has the warranty and who is responsible here but the company I got it from that I paid was Evetech and honestly a email to ask can someone please attend to this with no further followups make one upset.

Now waiting for feedback on when the parts will arrive after a month and a half looks like they have been ordered but no urgency in the matter.

So please be careful check the following when ordering from Evetech - Who caries your warranty on the product and what support will be given.

But you know "Key December Boss!"