evetech.co.za extremely poor client support and feedback

A number of things items that I feel as a company should be addressed: When purchasing the "special price" offered was selected however their platform did not allow me to use my account as my bank was not selectable therefore I could not get the 5% discount. After selecting the EFT option it took 2 business days to get the confirmation that my order was processed, for an electronic system this is poor performance. I have been waiting a week, 5 business days for my item and still no feedback. I have tried to call them multiple times and the voice message says that they can't help me "due to high call volumes", unprofessional way of handling clients. The tracking method has no support structure due to using Aramex. I have dealt with companies like Steel ****** and Takealot and both have better support and feedback loops, I feel that this should be addressed and I expect a representative to contact me however based on my excprence that may take forever.