MS
Marius S
1 reviews | Active since Jul 2013
29 Oct 2023, 15:48
Evetech poor on warranty claims
8 month old HP Victus gaming laptop ssd failed. Logged ERMA with Evetech. They collected the laptop the Wednesday. Phoned next Thursday (8 days later) to enquire, Established they only concluded the fault the previous day (they had the laptop a week). After speaking to 2 people and manager Wiehahn, he promised he will personally see to it that laptop gets repaired and delivered that day or next day. (Thursday or Friday). Up until Sunday, still nothing, no updates, no progress. This is unacceptable and quite lame from such a big institution!
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Marius S's updateReviewer Update
31 Oct 2023, 16:40I have sent e-mails to sales as well as to support to enquire what is going on. No replies. The support Manager, Wiehahn told me that he will see to it that the unit gets shipped back to us asap. Eventually we receive an email stating what the fault is and what's been done, requesting us to reply with delivery e-mail or collect ourselves. This after I clearly explained to him what needs to happen!!!! Poor poor service delivery! No reply on e-mails! If I call, I will probably spend another 20 minutes on the phone to get and answer like with the first time I called! Think 10 times before you buy from Evetech!!
MS
Marius S's update31 Oct 2023, 16:40
Reviewer Update
I have sent e-mails to sales as well as to support to enquire what is going on. No replies. The support Manager, Wiehahn told me that he will see to it that the unit gets shipped back to us asap. Eventually we receive an email stating what the fault is and what's been done, requesting us to reply with delivery e-mail or collect ourselves. This after I clearly explained to him what needs to happen!!!! Poor poor service delivery! No reply on e-mails! If I call, I will probably spend another 20 minutes on the phone to get and answer like with the first time I called! Think 10 times before you buy from Evetech!!