Evetech not as bad as I thought

I bought a power supply (PSU) at Evetech, but the box was damaged on arrival. I opened it with the hope that the parts in the box didn’t get hurt. Reason for this was mostly, due to the fact that I heard a lot of bad things about Evetech’s bad after service, from the Facebook ZA gaming group I’m on. I honestly thought I will be stuck with the PSU and have to either buy another one or try and fix the broken one. I decided to call them, I explained my situation and asked the guy what I should do, he just put the phone down in my ear. Even though I was decent to him. I phoned again, different guy answers, explain my story, still decent, as I do understand sometimes things get lost/damaged. He tells me, I should speak to support, he will put me through, I thank him…I could hear he just put the phone on the table/counter. I wait for about 2 minutes, and again the phone got put down in my ear. So, my first ever gaming PC, which I was so excited to build, just turned into a waste of money. By now I spent close to R9000.00 at Evetech, in a matter of two weeks. Broken PSU, all the other parts is useless without it. I honestly felt hopeless due to all the bad stories/ reviews of Evetech. Was not a great experience from a company I spent my hard-earned money on. Anyway, third call I ended up speaking to a guy named Ian, super helpful explained my story, he told me what to do, sent me the forms etc. In this time another guy named Francois emailed me, willing to sort out my problem. Francois took the claim further, and sorted it out, always kept me up to date on what was happening, I felt good again that I chose Evetech. I honestly wouldn’t even minded if I had to wait a month, as Francois really made me comfortable that things are being sorted. Thank you to Francois and Ian, I wouldn’t hesitate to use Evetech again, and would refer anybody to them. Just wish their entire team can be so helpful, as their prices are good. And as I read on FB, some will pay little extra elsewhere just get better service. So please train your staff to be helpful like these guys, I know that there will be more people like these, but the guys that put the phone down, they can lose the company some serious money.