Evetech - Disgusting Customer Service!

I would like to file a complaint against Evetech (www.evetech.co.za) and the appalling service I have had from them over the last month.

* On the 11/10/2023 I purchased a high end computer from Evetech for my design business. The tower and screen cost R 44,844.00. A waybill number was sent so I could track my order.

* On the 18/10/2023 the tower and screen arrived, the tower did not switch on! I contacted their support team immediately to send it back urgently. They arranged for the tower to be collected on the 19/10/2023.

* On the 27/10/2023 I received an email from Evetech noting the error that was detected, that it had been corrected and that the unit was ready to be transported back to me. A way bill was not sent to me.

* On the 31/10/2023 the tower arrived. The motherboard and the back plate did not line up properly. I contacted the support team immediately to send it back urgently. * On the 01/11/2023 I emailed the support team explaining the situation, demanding a replacement and that a manager over see this problem.

* Arrangements were made from their side for the tower to be collected on the 02/11/2023.

* On the 03/11/2023 I received a waybill number noting the same tower was on it’s way back to me. It arrived on the 03/11/2023.

* On the 04/11/2023 I successfully installed Microsoft, Bitdefender and AutoCAD. On opening a very small drawing in AutoCAD, the computer lagged. When attempting to draw, the computer lagged.

* On the 04/11/2023 I called Evetech and managed to talk to the Support Manager. He logged onto my computer via Any Desk and saw the problem. Ran a system check which noted that there is nothing wrong with the computer. However, there is a problem, because it has all the hardware requirements to run various design programs. At this stage I mention that we should be looking at a replacement, to which the manager agreed.

* On the 05/11/2023 I emailed support attention to the manager. Noting that I had uninstalled all the programs and packed the tower for collection. Asking if it would be possible to replace the unit and when would be the soonest they could resolve the situation. And reminding them how this is negatively effecting my business.

* They arranged for the tower to be collected on the 06/11/2023. The email sent had a new job number – they now consider this unused tower as a repair job under it’s warranty.

* On the 07/11/2023 I was informed that the unit had arrived at Evetech and that they would be running tests on the unit. They were not going to replace it or refund me!

* On the 11/11/2023 I received an email noting that they could not find a fault and needed one of my drawings for testing and repair. I sent them a small drawing on the 11/11/2023.

* They are insisting on repairing an unused tower under warranty as apposed to replacing it or refunding me as per the consumer protection act where a person is legally allowed to return the goods within 5 days of delivery for a full replacement or refund without any penalties.

* As a direct result I have lost out on existing and new business totaling to between R25 000 and R30 000 over the month of back and forth with Evetech!

* I need a replacement or a full refund urgently.

* After their appalling service and general disregard for my business, I highly recommend everyone avoid Evetech.